Doorperson of the month

The Lancaster, 201 N. West Shore Dr.

By Gianna Annunzio | Staff Writer

Published March, 4, 2018

Bernard Green never envisioned himself as a doorman, but after holding managerial positions at several different jobs, a friend asked if he would be interested in a
position at the Lancaster.

“I think it was the best decision I ever made,” he said. “I’m 37, and I’ve been working since I was 14. I literally had jobs my entire life, and this has been the coolest, fun job I ever had.”

Now, Green greets each resident as an old friend. His outspoken personality makes interacting with residents a breeze, and he builds close, trusting relationships between each of them.

“[I like] that they know there’s somebody downstairs that they can count on,” he said.

One of his most memorable interactions occurred when a resident asked Green to watch over her infant son while she took her three dogs for a walk.

“He was only, I want to say, six months old,” he said. “I thought that was sweet. Just her pure joy knowing that I was doing it. She wouldn’t leave him with anybody else.”

While Green has come in contact with other job opportunities since beginning his job at the Lancaster, he turns them down. As a Chicago native, he says he couldn’t imagine doing any other job.

“I love my city, I really like what I do,”he said. “One of the lost arts is customer service. People don’t know how to talk to people.”

Green makes sure his entire demeanor is “on point” when he’s on duty, as he considers himself a representation of the Lancaster. The faces he sees coming in and out every day is his favorite part of what he does.

“[I love] putting a smile on peoples’ faces. I’ve heard on numerous occasions from different residents that I make them happy when they come home,” he said. “That’s my job.”

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