CTA, Metra announce efforts to help ease COVID-19 burden

The Chicago Transit Authority today offered partial credit to customers who purchased fare cards but have been unable to use them due to the coronavirus.

“A one-time credit,” according to a CTA press release, applies to “any remaining days left on an active 7- or 30-day pass.” In other words, a person who purchased a 7-day pass but only used it for one day would be credited with six days of “Transit Value” that would be “added to the cardholder’s Ventra account.”

The CTA also offered reassurance that it will continue operations during the stay-at-home order.

“As people stay home and practice social distancing in response to COVID-19, we want you to know that CTA is continuing to run bus and rail service for those who need to get to critical jobs or need to travel for essential purposes.”

To receive a Transit Value credit, send an email to customerservice@ventrachicago.com with the following information no later than April 13, 2020:

  • Account holder’s name
  • Transit account ID number (12-digit code associated with your Ventra account, not your Ventra Card number)
  • Type of pass (7- or 30-day) for which a credit is being requested.

To see the full press release, click here.

For questions about Ventra cards and accounts, call 1.877.NOW.VENTRA or visit ventrachicago.com.


Metra offers medical personnel free rides during COVID crisis

Metra yesterday announced a plan to help people on the “front lines of the coronavirus pandemic.”

According to a press release issued by the agency, “doctors, nurses, EMTs, paramedics and other medical personnel … will now be able to ride free on Metra trains for the duration of the state’s ‘stay at home’ order.”

To ride free, medical personnel employed by a hospital, doctor’s office, medical facility or local fire department need only to present their work ID to a Metra conductor.

“We know it’s a small gesture but if it makes this all a little bit easier for these men and women who are bravely showing up at work every day and saving lives during this crisis, it’s the right thing to do,” said Metra CEO/Executive Director Jim Derwinski.

To read the full release, click here.

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