By Jesse Wright, Staff Writer
John Echevarria, doorperson at the 340 E. Randolph St. Condos, is a people person.
He would have to be — he’s been at the Randolph St. residence since April 2010, and has been a doorman for more than a decade.
“The 340 condos are, by far, the best condos I’ve ever been in,” Echevarria said. “The staff, the residents and my boss in particular, she is such a great leader. I’ve learned quite a bit from her in the five or six years she’s been at the building. My growth has [been] multiplied in the powers of ten. My knowledge has exponentially gone up since she’s been here.”
Echevarria said the most important thing he’s learned is leadership skills. He hopes to continue in the service industry as a leader and he is learning how to do that on the job. His role there is nothing short of professional development.
“I’ve learned a lot of leadership qualities,” Echevarria said. “I’m the head doorman here and my boss, she’s showed me how to be a leader, how to train the staff to better themselves and how to provide better customer service for the residents. My ultimate goal is to go into management and she’s given me a lot of management tasks. All of that has helped me prepare to go into management.”
The job-training aside, Echevarria said he residents who motivate him to go to work each day – this love for human interaction is what got Echevarria nominated for Doorperson of the Month and why he excels at his job.
“You have to be customer-service oriented,” he said. “You need to love working with people. You want to be customer- and security-oriented. You want to feel, when you come to work, that it’s also your home.”
A good doorperson has to treat the resident families like part of his or her own family and the property as an extension of the doorperson’s own residence, Echevarria explained. A good doorperson can’t let in just anyone, but they can’t act like a bouncer, either.
“You want to screen people who come in, politely,” Echevarria said. “Your job is to know how to treat this like it’s your home.”
Residents, he said, notice this and it makes them feel more at home in the condo.
“When you have confidence in your door staff, that makes your living environment that much more enjoyable,” Echevarria said.
As Echevarria makes the condos more of a home and treats residents like family, they, too, get to know him and make him almost a part of their family.
As a doorperson, Echevarria watches children grow up and families get larger — and he loves it.
“A lot of these residents have watched me grow and become a father,” Echevarria said. He became a father in 2013 and now has two daughters.
Between being a service industry professional, a husband and the father of two girls, Echevarria said he’s got his hands full of families.
“I’ve got two girls now,” he said. “One’s going to be 5 and one’s going to be a year and I have a beautiful, wonderful wife who takes care of the kids when I am at work. I get a few date nights here and there, but it’s all about work and family right now.”
To nominate your favorite doorperson, email firstname.lastname@example.org with the door person’s name and why you think they should be the doorperson of the month. Each winner will receive a $25 gift card to Mariano’s.