Enter the majestic Heritage Building in Downtown Chicago and you will be greeted by Talina Morris, a friendly and easygoing front desk professional who has been with the property for more than a decade.
Prior to joining the Heritage building, Ms. Morris travelled all over the U.S. with her husband, a soldier who was stationed at various bases across the country. The position at the Heritage provided an opportunity for her to settle down and enjoy what she loves most: “bonding with people.”
“Interacting with residents, hearing stories, watching the little ones grow up and shine, and seeing tenants get married are the things that I most enjoy,” she says. “There is excitement every day!”
Her down-to-earth personality and calm presence have made her a favorite among residents. “One has to enjoy being a people person in order to perform this role,” she says.
According to Talina, “patience, being yourself, and a warm smile” are the key components that make a successful door person. “As the first point of contact in the building,” she advises, “remaining calm is one of the greatest qualities to develop.”
Being a door person is also challenging in some ways. “We face challenges, too,” she says, “especially with tricky parking situations in front of the building.”
“Outsiders not living in the building park outside the building and have to be told to vacate so residents can use the space for unloading luggage or groceries,” she continues.
“I constantly keep vigil to make sure no unauthorized person enters the building. Alertness is another one of my responsibilities.”
When not on the job, Talina dotes on her three adorable grandchildren and enjoys changing her hairstyle every now and then so residents get to see a “new Talina.”
“That’s my way to keep the freshness alive in my job,” she exclaims. “Residents love seeing the change time to time!”
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Reemaa Konkimalla | Community Contributor